On 24 April 2018, 1st Formations launched a brand-new Digital Mailroom that transformed the way we handle statutory company mail from governing bodies such as Companies House and HMRC. Below, we outline the significant benefits that our state-of-the-art facilities provide to our Registered Office and Service Address clients.
How does our new Digital Mailroom work?
Our Digital Mailroom works by using state-of-the-art envelope opening and mail scanning equipment to securely and discreetly open your mail, scan it, and send it to you by email on the same day we receive it. You will no longer have to wait for your mail to be delivered by post, but we’ll also hold on to the original mail item for 7 days, just in case you’d like it sent to you.
If you do decide you’d like us to send you the original item of mail, all you need to do is email our Digital Mailroom team at [email protected] and we will post it to you.
Looking for a convenient place to store your mail?
Our Digital Mailroom doesn’t just email you copies of your government mail, you will also be able to access digital copies of each scanned mail item, wherever and whenever you want.
How? Simply log into your client portal and navigate to your Registered Office or Service Address, where you will be able to view, print, or download all the items of scanned mail we’ve sent to you.
Which email address will the Digital Mailroom send my scanned mail to?
All scanned mail items will be sent to the email address we have on file in your 1st Formations account. But if you’d like to change your nominated email address, the process is quick and easy:
- Log in to your online customer portal
- Select ‘My Account’ on the left-hand side of the tab
- Select ‘My Details’
- Under ‘Email Addresses’ and ‘Primary’, enter the new email address you’d like us to use, then select ‘Update Details’
It’s that simple – but if you run into any problems, you can always call our Customer Service Team on 020 3897 2233 or send an email to [email protected] for support.
If I request an item of mail to be forwarded, what address will it be sent to?
If you request an original item of company mail to be forwarded by post, we will send it to the address we have on file in your 1st Formations account.
To change your forwarding address, just follow these four easy steps:
- Log in to your online customer portal
- Select ‘My Account’ on the left-hand side of the tab
- Select ‘My Details’
- Under ‘Postal Addresses’ and ‘Primary’, click ‘Choose Another’. Then, either select one of the recently used addresses listed or select ‘Add New Address’ to add a new forwarding address
Add us to your Contacts List
To make sure you receive our emails, rather than them ending up in your spam or junk folders, please add our email address [email protected] to your Contacts List.
Having trouble?
Don’t worry. You can always call our Customer Service Team on 020 3897 2233 or send us an email to [email protected]. We’ll be happy to provide any support you may require.
How will the new Digital Mailroom make my life easier?
The launch of our Digital Mailroom was a huge development. As a 1st Formations client, our new and improved services mean that you’re able to:
Get your mail quicker
Now, you’ll be able to look at your mail on the same day we receive it. You can access it from any device, no matter where in the world you are based.
Access documents while travelling
Are you between addresses? Are you on holiday? You’ll still be able to gain immediate access to your government mail on the same day we receive it.
Enjoy privacy
Our Digital Mailroom technology securely opens your mail, assigns it to your company, and sends the scanned item directly to you.
Stay organised
As long as you’ve got an account with 1st Formations, all of your scanned mail will be accessible on your online customer portal. You will no longer need to worry about losing any of your important government correspondence when you need it most. Simply log in to your client portal to view, print, or download it!
Go paperless
Is your workspace overflowing with paperwork? Our Digital Mailroom will be a huge help. By automatically sending and storing your important mail digitally, you can avoid clutter and start enjoying a tidy desk and an orderly filing cabinet.
Become an eco-friendly business
By receiving your mail digitally, you’ll save paper, energy, and resources. And once the seven-day holding period has passed, your mail will be securely destroyed and recycled.
Save money and time if you’re a non-UK resident
Before the launch of the 1st Formations Digital Mailroom, the forwarding of statutory mail to non-UK addresses incurred Royal Mail postal charges – not to mention some long international delivery times. Now, all non-UK residents can receive their scanned mail on the same day without any charges at all.
Our new Digital Mailroom system came into effect on 24 April 2018. If you do have any questions about our new services and how they can benefit your company, please give our team a call on 020 3897 2233 or email [email protected].
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